Roseville-based SureWest Communications, a leading independent telecommunications holding company featuring highly reliable products and services, asked Sierra College Training & Development to present an introduction to process improvement concepts and principles.

In the training session, employees received an overview of process mapping. They reported that “building a process diagram and challenging current company norms” were some of the most valuable elements of the training. Employees said that they gained information that they could immediately use on the job such as “mapping differently during internal auditing,” “reworking current flows to identify inefficiencies” and “‘floor walking’ to see if people really are following documented procedures.”