Effective communication skills are critical to the success of the individual and to the organization. It is easy to point to communication as a problem or an area for improvement. But what does this really mean? In this course, you will learn key communication skills that are especially relevant for individuals working in an organization.
Course Purpose
• How to listen and communicate effectively
• Ways to check that the message has been understood
• What they should know about communication styles
• How better communication results in good business relationships
Upon completion, participants will be able to:
• Recognize barriers to effective communication
• Use active listening skills to improve communication
• Use clarifying skills to promote complete understanding
• Understand their communication style and how it relates to other styles
• Communicate assertively and with rapport
Course Outline/Components
A. Introduction and overview
B Communication barriers
C. Effective listening, rapport and clarifying skills
D. Communication styles
E. Non-verbal communication
E. Assertive communication
F. Action planning for successful application of course concepts
Based on your needs, we can tailor this training to fit your specific industry, audience, and schedule. Email or call Sierra College Training & Development for more information at: 916-660-7517 or email.
